Understanding PABX Systems And VOIP
PABX systems are the new revolution in telephone systems, as they offer so much benefit to your company. No longer are traditional telephone lines used, the type that were merely utilized to dial numbers and receive calls. There are many revolutions in technology that have increased the capability of telephone systems where they hardly even resemble their earlier counterparts.
PABXs are formally employed for businesses to use their own telephone network, which raises efficiency and improves communications within the company. The PABX ensures that it is easier to transfer calls to the correct people and for things to be dealt with professionally.
There exists a new type of PABX system which uses VOIP technology, called IP-PABX, which technically puts the calls over the web so that everything is virtual. With this technology there are other features which can be used to improve the switchboard and increase its benefits. If you have the IP-PABX system, then you will be able to create telephone extensions simply and easily using the internet. This helps a lot if you have a new employee, and urgently need a new telephone line. With IP-PABX you won’t have to wait for a technician to come out and put in a new physical line. In this manner, you are also saving money. The features for an IP-PABX should not be overlooked either, as there is so much you can do with them. To begin with, this feature is great for businesses as the business owners will be able to tell which telephone numbers were called in, and which ones were dialled out. This is excellent for finding out if your workers are spending too much time on private phone calls. Furthermore, using this technology the business owner will be able to block certain numbers from being called, including cell phones.
Regardless of the kind of PABX system, the functions stay the same. The system receives incoming calls which are assigned a code associated with which number was dialled by the caller. The telephone call is then routed to the appropriate extension. Some PABX systems can be programmed to have an automatic answering service. Then once the caller has reached this answering service they will be prompted to press a number which will lead them to the right extension. Or alternatively, there will simply be a nice professional greeting message when the caller phones the main line, just before they are transferred. With a PABX system; you can also put a personalised answering service on the relevant extensions if there is no one to respond to the call.
It is fairly easy to find a respectable dealer who sells PABX systems. Because they can be quite costly, it is sometimes advisable to take them on a monthly repayment plan, or even to hire them. Looking on the internet can be a good resource for finding a trusted PABX system. If you look on the websites of the companies you are looking at, you should be able to easily find information on the various PABX products they have to offer.
This entry was posted on Monday, September 27th, 2010 at 6:24 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.